Warranty Information

The overwhelming majority of our orders are delivered without any issues. However, due to the packing, shipping, and complicated weather conditions across the country. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers:

Our plants and products are guaranteed to be top quality. They are always well-rooted and disease-free. Please contact us if your plants do not arrive in prime condition. We will either:

• Credit card or PayPal refund

• Replacement plants (if possible)

This guarantee applies to all plants and products for up to 14 days after delivery.

14 Day Quality Guarantee

The Quality Guarantee Covers These Issues: 

• Root rot (Cuttings and bareroot plants are not included.)

• Numerous broken or missing leaves

• Incorrect plants or products

• Missing plants or products

• Visible damage on pots, trays or other accessories

• Pest infestation

The Quality Guarantee Does Not Cover These Issues:

• Dry or wilted bottom leaves

• Potting soil on leaves

• Minor color/ shape differences from the image in the product listings

• Assorted products that differ from product image

• Extreme neglect and disregard of included care instructions

• Purchase of incorrect products due to customer error.

• A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact.

• Cold damage succulents without adding a heat pack.

Please Note:

• Packages must be retrieved and opened within 24 hours of delivery to qualify for returns, refunds, or store credit.

• If the tracking information for your order shows a "delivered" status, but you have not actually received your order, contact us within 48 hours to qualify for replacements or refunds.

• Photos of all damaged plants are required for any replacements or refunds.

Replacement:

Only the replacement plant(s) will be included in a replacement shipment. We will not add any additional plants to a replacement shipment. No substitutions will be sent; any replacements will match the original plant variety. Replacement option cannot be combined with store credit option.

Returns and Refunds

What to do if there's an issue with your order:

If you have any issue covered by our guarantee, please connect with us within 14 days of delivery.

Where to connect with us?

1. The support email address is support@thenextgardener.com

2. Our social media.

Note: We will respond to your message within 24 hours.

What you need to provide to us:

1. Your order number

2. A description of the issue

3. Some photos of the package or products

Full refunds will be issued if your order is returned undamaged within 14 days of delivery.

The customer is responsible for return shipping fees and any damage that occurs during transit.