8 Assorted Rosettes (8 Varieties)

• Succulent ID labels or service included: For assorted succulent sets, as they are randomly picked, we will provide ID labels in your order. If not, please email us or message us on FB/IG with clear photos of your succulents. We will always offer free succulent identify service. 

• Meet your needs: Succulents are popular to be party favors, home decorations, potted arrangements, fairy gardens, centerpieces, or meet fulfill your personal collection.

• 100% Hand-selected: All live succulents will be selected by our gardeners. We promise healthy and beautiful succulents which include indoor or outdoor types. A 14-day quality guarantee is offered.

• Professional package: Have experienced several years of shipping live succulents and cactus, we are always doing great on packing. All succulent plants are protected with soft polypropylene cotton. Note: If you choose the plants with a gift box, you will get plants packed in a nice gift box and a beautiful message card.

• Rooted in individual pots: Each succulent will be fully rooted in individual 2‘’ nursery pots. When you receive these rosette succulents, please carefully take them out of the box and place them in an airy location with indirect sunlight for one day. Repotting them as needed with new succulent soil and new plant pots, then give them a good drink.

• Note: The displayed photos are samples only. Colors and varieties will be similar but may vary depending on the season. Succulent varieties will repeat if you order multiple orders. 

Warranty Information

The overwhelming majority of our orders are delivered without any issues. However, due to the packing, shipping, and complicated weather conditions across the country. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers:

Our plants and products are guaranteed to be top quality. They are always well-rooted and disease-free. Please contact us if your plants do not arrive in prime condition. We will either:

• Credit card or PayPal refund

• Replacement plants (if possible)

This guarantee applies to all plants and products for up to 14 days after delivery.

14 Day Quality Guarantee

The Quality Guarantee Covers These Issues: 

• Root rot (Cuttings and bareroot plants are not included.)

• Numerous broken or missing leaves

• Incorrect plants or products

• Missing plants or products

• Visible damage on pots, trays or other accessories

• Pest infestation

The Quality Guarantee Does Not Cover These Issues:

• Dry or wilted bottom leaves

• Potting soil on leaves

• Minor color/ shape differences from image in the product listings

• Assorted products that differ from product image

• Extreme neglect and disregard of included care instructions

• Purchase of incorrect products due to customer error.

Please Note:

• Packages must be retrieved and opened within 24 hours of delivery to qualify for returns, refunds, or store credit.

• If the tracking information for your order shows a "delivered" status, but you have not actually received your order, contact us within 48 hours to qualify for replacements or refunds.

• Photos of all damaged plants are required for any replacements or refunds.

Replacement:

Only the replacement plant(s) will be included in a replacement shipment. We will not add any additional plants to a replacement shipment. No substitutions will be sent; any replacements will match the original plant variety. Replacement option cannot be combined with store credit option.

Returns and Refunds

What to do if there's an issue with your order:

If you have any issue covered by our guarantee, please connect with us within 14 days of delivery.

Where to connect with us?

1. The support email address is support@thenextgardener.com

2. Our social media.

Note: We will respond to your message within 24 hours.

What you need to provide to us:

1. Your order number

2. A description of the issue

3. Some photos of the package or products

Full refunds will be issued if your order is returned undamaged within 14 days of delivery.

The customer is responsible for return shipping fees and any damage that occurs during transit.